Effective 08/16/2023

Thank you for choosing PokePower Breaks ("we", "us", or "our")! This policy outlines the shipping and fulfillment procedures for orders placed through our website. By making a purchase, you agree to the terms stated below.

1. Order Processing:

Orders are typically processed within 1-3 business days after the conclusion of the livestream in which they are showcased. We do not process orders on weekends or holidays. During holidays and peak seasons, processing times may be longer than usual due to high order volumes.

2. Shipping:

We offer various shipping methods at checkout, including standard, expedited, and overnight options. Shipping rates and estimated delivery times are provided during the checkout process. Actual delivery times may vary based on destination and shipping method selected.

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdelivery due to incorrect or incomplete addresses.

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can use the tracking information to monitor the status and progress of your shipment.

3. International Orders:

We offer international shipping to select countries. Shipping rates and estimated delivery times vary by destination. Customers are responsible for any customs duties, taxes, or fees incurred upon delivery.

4. Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate a claim and assist you in resolving the issue.

5. Changes to Policy:

We reserve the right to update or modify this Fulfillment & Shipping Policy at any time without notice. Any changes will be posted on our website and will apply to orders placed after the effective date of the update.

If you have any questions or concerns about your order, please contact us at support@pokepowerbox.com.